REVIEW · RICHMOND
Phantoms of Franklin Ghost Tour
Book on Viator →Operated by Haunts of Richmond · Bookable on Viator
Some streets feel normal—then the stories start. The Phantoms of Franklin Ghost Tour turns Richmond’s Franklin Street into a nighttime history lesson with a ghost-hunting vibe.
What I like most is the way you get guided walking storytelling instead of a stand-and-stare experience, plus the variety of stops: a grand old hotel, a historic inn, a public library building, and a literary house. One fair caution: if you want nonstop chills, this can feel more history-forward than horror-movie scary, and group size can make it less intimate on busy nights.
In This Review
- Key highlights worth your attention
- A Richmond Ghost Walk Focused on Franklin Street
- Price and timing: how $27 stacks up for 1.25 hours
- Getting your bearings: starting at 99 W Franklin St
- Stop-by-stop: Jefferson Hotel and the grand start
- Linden Row Inn: Richmond’s chapters in one historic inn
- The Main Library: architecture plus haunted public space
- Ellen Glasgow House: a literary connection with lingering spirits
- West Franklin Street: where the mood tightens
- Storytelling style: entertaining, but not pure fright
- Guide experience: Leigh & Chris, and Zoe’s entertaining approach
- What to expect from the walking pace and stops
- Who this tour is best for (and who should skip)
- Should you book Phantoms of Franklin?
- FAQ
- How much does the Phantoms of Franklin Ghost Tour cost?
- How long is the tour?
- Where is the meeting point?
- Is the tour offered in English?
- What is the maximum group size?
- What happens if the weather is poor?
- Are service animals allowed?
Key highlights worth your attention

- Franklin Street focus: you’ll learn the block as a timeline, not just as scenery
- Landmark variety: Jefferson Hotel, Linden Row Inn, Richmond Public Library, Ellen Glasgow House
- Guides who talk like people: Leigh and Chris are noted for being personable, and Zoe delivers an entertaining tour
- A short walk loop: the tour ends back at the start at 99 W Franklin St
- Turn-of-the-century atmosphere: the West Franklin Street stretch is where the mood really tightens
A Richmond Ghost Walk Focused on Franklin Street

This tour is built for people who love the idea of ghosts, but also enjoy real place-based history. Instead of chasing spooks through random alleys, you’re guided along Franklin Street and asked to notice details you’d normally speed past in daylight. The stories connect to recognizable historic landmarks, so you’re not just hearing spooky lines—you’re building a picture of what made these buildings matter in Richmond.
The Franklin Street choice also helps you get your bearings fast. You start downtown-ish and stay within a tight walking zone, which means you spend your time on the streets rather than stuck in transit.
If you like tours where the guide gives you something to look at—architecture, old institutions, and local literary connections—you’ll probably enjoy this format. And if you like your scary stories respectful and story-driven rather than graphic, it fits that sweet spot.
You can also read our reviews of more tours and experiences in Richmond.
Price and timing: how $27 stacks up for 1.25 hours
At $27 per person, you’re paying for a professional guide plus the “guided attention” that makes a walking tour work. You’re not paying for museum entry; most stops are more about the exterior setting and the guide’s storytelling. That’s good value if your goal is atmosphere and local lore in a compact time window.
Timing is also sensible. Expect about 1 hour 15 minutes to 1 hour 30 minutes. That’s long enough for a real arc—start, middle, and a more intense finish—but short enough that you can still plan dinner or a second activity afterward.
Also, note that you’ll want to choose your night carefully. The experience requires good weather, and poor weather can trigger a reschedule or refund. In practice, that means you should pack for walking and choose clothing you won’t regret if the evening cools down.
Getting your bearings: starting at 99 W Franklin St

You meet at 99 W Franklin St, Richmond, VA 23220, and the tour ends back there. That matters more than it sounds. When a walking tour loops back to the start, you don’t have to think about how you’ll get home from some random endpoint.
Before you go, wear shoes you’d happily walk in for a solid chunk of time. There’s no detail here about stairs or elevators, but the tour does call for moderate physical fitness, so assume uneven sidewalks and normal city walking pace.
One more practical note: your ticket is mobile. That’s convenient in a world where paper tickets are easy to misplace.
Stop-by-stop: Jefferson Hotel and the grand start

The tour begins at the Jefferson Hotel, where you’ll take in the majestic facade and hear haunted tales that are tied to the hotel’s walls. It’s a strong opener because grand buildings naturally invite big stories. The guide’s job here is to get you looking—at scale, symmetry, and what a prominent hotel means in a city’s social life.
You’ll spend about 10 minutes here. That quick timing is ideal for keeping momentum. If a stop were longer, the tour might feel like waiting for the next “spooky moment.” Instead, this works as a scene-setter: you get the tone, then you move.
Possible drawback: if you’re hoping for a more action-packed or jump-scare style tour, the opening at a hotel facade may feel like atmosphere-building first, scare-second.
Linden Row Inn: Richmond’s chapters in one historic inn

Next up is the Linden Row Inn, with another short stop (about 15 minutes). This is where the tour starts to feel less like generic haunting and more like Richmond as a living timeline. The stories connect to the inn’s long role in local history, giving you a sense of how people and events can layer up around the same walls.
The inn stop is also a good example of why walking tours like this are worth doing even if you’re not a hardcore ghost hunter. You’re learning how historic lodging functions as a witness to the city—hosting travelers, business, and all the human drama that brings.
One reason this stop lands well: it keeps you close to the street-level reality of Richmond. You’re not stuck inside a building or looking through a window. You’re outside, seeing the structure in context.
The Main Library: architecture plus haunted public space

The Main Library at Richmond Public Library is a quick stop (about 10 minutes) that plays to two interests at once: haunted storytelling and notable architecture.
This stop is valuable because public buildings often carry community memories more than private ones. Libraries are where people gather for learning, quiet routine, and big ideas. That makes the idea of lingering stories feel believable, even if you treat the haunting as legend.
If you like when guides slow down just enough to get you noticing design details, this is one of the more rewarding moments on the route. The architecture gives the guide something concrete to talk about, and you’ll likely find yourself looking at lines, entrances, and how the building presents itself to the street.
Ellen Glasgow House: a literary connection with lingering spirits

You’ll then visit the Ellen Glasgow House, another 10-minute stop. This one stands out because the storytelling ties to a literary great, and you’re learning about the kind of intellectual life that can exist behind a doorway.
That literary angle changes the mood. Instead of a hotel’s social swirl or a library’s public calm, this gives you a more personal, character-driven feeling. A haunted house story works best when you can sense the kind of routines that happened there—writing, reading, hosting ideas—and this stop leans into that.
If you’re a fan of literary history, this is likely your favorite stop. If you’re not, it still gives a change of pace so the whole tour doesn’t blur into one long street.
West Franklin Street: where the mood tightens

The final stretch is the most atmospheric: West Franklin Street, about 30 minutes. This is where you’re guided along the turn-of-the-century feel of the street and shown why the setting seems made for ghost stories.
This stop is longer because it likely needs time for you to absorb the vibe: older landmarks, a more cinematic streetscape, and a sense of time passing differently at night. It’s also a good moment to pay attention to what the guide emphasizes—how the street layout shapes what you see, and how the mood shifts as you walk.
If your main goal is atmosphere, this part is where it happens. If your main goal is maximum spook factor, this is still where you might feel the tour’s strongest ghost energy—just remember it’s still a guided story walk, not a theme-park jump-scare show.
Storytelling style: entertaining, but not pure fright
The overall tone seems to land in an interesting middle ground: you’re getting spooky stories, but paired with history lessons and a human approach from the guide. That can be a win. It keeps things more meaningful than random scary sound effects, and it encourages you to look at the architecture instead of waiting for the next scare.
That said, one of the clearest themes from feedback is that some people want a little more spook factor. That’s a real consideration. If you’re the type who wants constant goosebumps, you may leave wanting more intensity.
My advice: go for the combination. If you’re excited about Richmond’s buildings and you like legends tied to real places, you’ll likely enjoy it more than someone treating it like a horror performance.
Guide experience: Leigh & Chris, and Zoe’s entertaining approach
The guide matters on this tour because it’s story-driven and walking-paced. In feedback, Leigh and Chris are singled out as personable and engaging, especially for mixing history lessons with a friendly feel. That kind of rapport helps you stay with the tour even when you’re standing still for a few minutes at each stop.
Zoe is also mentioned as entertaining. When a guide keeps the energy up without rushing, the tour feels like a conversation with the city rather than a script being read at you.
One more practical point: if you’re in a larger group, it can slightly change how personal the experience feels. Ghost tours work best when you can hear clearly and the guide can manage the flow around you. So if you’re sensitive to crowd noise, arrive prepared to give yourself a good spot in the walking line.
What to expect from the walking pace and stops
This is a walking tour, and the schedule is built around short timed stops—most are 10 to 15 minutes, with the street walk giving you a longer 30-minute finish. That structure usually works well for first-timers because it prevents the tour from dragging.
You should still plan for the reality of city sidewalks. Bring layers, expect uneven pavement, and keep water in mind if you’re going in warmer months. Since the tour depends on weather, you’ll want to avoid clothing that turns uncomfortable quickly.
Also, keep your expectations aligned with the format. The stops are exterior-focused, and the experience is about the stories connected to historic landmarks rather than inside access to multiple buildings.
Who this tour is best for (and who should skip)
You’ll probably love this if you:
- want a guided way to learn Richmond from a very specific street
- enjoy spooky stories that lean toward history and place-making
- like walking tours that are short enough to pair with dinner or another attraction
- travel with someone who’s curious about architecture, hotels, libraries, and literary connections
You may want to look elsewhere if you:
- want a high-intensity fright fest with strong jump-scare pacing
- prefer very small, intimate groups where you can easily hear every word regardless of crowd levels
- are hoping the route will include a particular landmark you’ve heard about nearby, because the tour is focused on its set of stops on Franklin Street
A small example of expectation-setting: one feedback note said the guide mentioned the John Marshall Hotel, but the tour didn’t walk down there. If there’s a specific building you’re dying to see, don’t count on it unless it’s part of your tour’s route.
Should you book Phantoms of Franklin?
I’d book it if you want an easy, story-led introduction to Richmond’s Franklin Street and you enjoy haunted legends that connect to real landmarks. For $27, the guide-led format and compact 1.25-hour length make it a solid “do this one first” kind of experience.
Hold off if you’re chasing maximum fright. This tour reads more like a smart, entertaining ghost-history walk than a nonstop horror show. And if you’re sensitive to crowd noise, pick a night that’s likely to be calmer, because a larger group can dilute that intimate ghost-tour mood.
If your travel style is part curiosity, part atmosphere, and you want to leave with better street-level context for Richmond, this one is a good fit.
FAQ
How much does the Phantoms of Franklin Ghost Tour cost?
The tour costs $27.00 per person.
How long is the tour?
It runs about 1 hour 15 minutes to 1 hour 30 minutes.
Where is the meeting point?
You meet at 99 W Franklin St, Richmond, VA 23220, USA.
Is the tour offered in English?
Yes, the tour is offered in English.
What is the maximum group size?
The tour has a maximum of 20 travelers.
What happens if the weather is poor?
The experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
Are service animals allowed?
Yes, service animals are allowed.












